President’s Message

Cathy Meyer's Picture

COVID-19: A message to our members

March 27, 2020

Temporary Hours Change beginning Monday, March 30, 2020

Drive-Up
  Monday – Friday: 9:00 AM – 3:00 PM
  Saturday: 9:00 AM – Noon
Lobby by Appointment Only

As you are aware, Governor Walz has issued an Executive “Stay at Home” Order requiring Minnesotans to further limit their travel, beginning Friday and extending for two weeks. We are making this temporary change to our hours for the safety of you, our members, and our staff.  The order includes the designation of financial services as “essential services,” meaning Brainerd Savings & Loan will remain open throughout this time, and that visiting Brainerd Savings & Loan when necessary to conduct business is considered acceptable travel.

Ways to Work With Us
While we are open and here to serve you in person for most of your transactions through our drive-up, our lobbies are closed to general traffic. If you need to access a safe deposit box, you can make an appointment. Our ATM and night deposit are available to serve you at anytime, day or night. 

If you prefer to stay at home, we can meet nearly all of your financial needs remotely and we recommend you give our digital and mobile services a try.

Rest assured, we are here for you, and we’re fully able to meet your financial needs during this ever-changing environment.

Resources
The health, safety and financial well-being of our members and staff remain our top priority.  Please return to this page for updates as they become available.

For additional information about COVID-19, visit the Centers of Disease Control and Prevention at cdc.gov.

Thank You
We appreciate your membership and loyalty and are proud to be your financial partner.  Please don’t hesitate to reach out to us at 218.829.5183 or toll free at 800.430.5183 if you have any questions or need further information.

Catherine Meyer, President/CEO


There has been an increase in fraudulent websites and emails in regard to the COVID-19 pandemic that attempt to take advantage of people financially.  Please use care in protecting your personal and financial information.  Brainerd Savings & Loan will not ask for any personal information via telephone or email, if you have not initiated the contact. If you are unsure if a phone call, email or text message is legitimate, please contact us at 218-829-5183.

Thank you for choosing Brainerd Savings & Loan as your financial partner.


Make Sure You’re Dealing with an Official Customer Service Representative

Good customer service is important when interacting with a business. We get questions answered and problems solved via telephone, email or live chat. But that’s not always the case. Scammers can masquerade as customer service representatives in order to trick you out of your money or your personal information. Check out these tips for things to be aware of when seeking help or continue reading.

That’s why it’s important to be cautious when dealing with customer service issues.

Here are some ways to help ensure you’re working with an official customer service representative …

  • When it comes to issues with debit and credit cards, call the toll-free number listed on the back of the card or the number on the card issuer’s official website.
  • For other businesses, visit only official websites and call only official numbers.

Here are some things to avoid …

  • Customer service won’t call you out of the blue asking for personal information such as account or Social Security numbers.
  • They won’t call or email to threaten you with a service or account cutoff or fines.
  • They won’t call and demand payment with prepaid debit cards, wire transfers or cash.

Here are some tips for contacting an official customer representative:

  • Go to a business’s official website to look for customer service contact options, such as phone numbers, email forms or live chat. It’s also likely that any product warranty or registration will include a method for contacting customer service.
  • Don’t just do a blank online search since fraudsters can post fake numbers or even put up fake websites designed to hijack your personal information or money.
  • Don’t fall for unsolicited emails or phone calls that could contain malware or that threaten you.

Taking the time to deal with an official customer service channel can help solve your problem – not create a new one.



March 18, 2020

The health and well-being of our members, employees, and community is a top priority at Brainerd Savings & Loan.  We understand that you may be experiencing concern and uncertainty around the coronavirus (COVID-19) and we are committed to respond to the needs of our members and employees as the situation evolves.

Beginning today, Wednesday, March 18, 2020, Brainerd Savings & Loan will service members through the drive-up only.  Members can enter the bank on an appointment only basis.  This change is temporary until further notice.  The night depository and ATM will remain open. 

We encourage you to utilize our digital tools and other resources for self-service banking and 24/7 account access.  You can access your accounts online or by using the Brainerd Savings & Loan Mobile app at your convenience.  From there, you can make payments, view transactions, check balances, make mobile check deposits, and more.  In many cases, it is easier and faster to manage your accounts digitally.

If you haven’t enrolled in online access, it only takes a few minutes.  Enroll now.

With our participation in the MoneyPass® ATM Network, your funds are available to you, with your Debit/ATM card, at any of the participating 32,000 conveniently located surcharge free ATMs.  Visit moneypass.com or download the MoneyPass app from your favorite app store to find the nearest location, wherever you are.

Visit brainerdsavings.com to apply for your lending needs.  One of our experienced lenders will contact you to discuss your request.

Brainerd Savings & Loan is here to help you with all your financial needs and we encourage members who may be impacted to reach out to discuss how we might be of assistance.

Should you find yourself in need of assistance, please contact us at 218-829-5183.

As always, the health, safety and well-being of our members, our staff and our community is of utmost concern.  We continue to monitor this quickly evolving situation and are here to assist our members as needed.

Please visit brainerdsavings.com as the situation evolves for the latest updates.

For additional information about COVID-19, visit the Centers of Disease Control and Prevention at cdc.gov.


March 15, 2020

President’s Message about COVID-19

As the COVID-19 virus begins to impact Minnesotans, please know that Brainerd Savings & Loan has strong Business Continuity Plans to protect our members and employees.  Just as we have been here for our members during recessions, the depression and countless other challenges, please trust that we are here for you now to ensure you have continued access to your funds and the many services you need in your financial lives.  We continue to operate In Your Best Interest.

We are taking extra precautions by frequently disinfecting surfaces and offering hand sanitizer products.  To further ensure your health and wellness, I encourage the usage of our drive-through facility and our many eServices.  We are here to help you learn about these services, so check out our website or give us a call at 218-829-5183 and one of our Universal Bankers can help.

We understand that COVID-19 impacts not only our health but also our economy.  Brainerd Savings & Loan is here to help you through these challenging times.  Please know that we are watching the emerging issues and will always make decisions In Your Best Interest.  Please feel free to reach out if you have questions.

Stay in touch.  Be safe.  Be well … and wash your hands!

CMeyer (Blackjack Font)
Catherine Meyer
President/CEO
NMLS #458214